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Policies


In order to provide the best service for you, your pets and others, we have established the following policies.

Auntie Em’s Pet Sitting reserves the right to immediately change your dog’s type of walking if we believe it is necessary to protect the health and well-being of your dog, other dogs, or our staff.

If your dog causes serious destruction to our leashes/cars/home during walks, or transportation, Auntie Em’s Pet Sitting reserves the right to obtain reimbursement for the damage.

All dogs must be healthy. If your dog is exhibiting any symptoms that may suggest illness such as sneezing, coughing, wheezing, runny eyes or nose, vomiting, lethargy, or diarrhea, please let us know. Dogs with flea or tick problems are not allowed.

Last Minute Fee for Dog Walking/Pet Sitting:

By signing below client agrees that failure to reserve service 3 hours in advance for daily dog walking and 24 hours in advance for pet sitting could result in a $5 – $25 last minute fee.

Same Day Service Requests:

All walk or sit services booked the same day as service need to be received within three (3) hours notice to be placed on the schedule and are subject to an additional surcharge of $5 per visit. Any walk or sit service booked with less than three (3) hours notice are subject to an additional surcharge of $10 per visit.

Payments:

Payments for walking or sitting services are to be paid in full at the time of booking.

We accept Credit Cards ONLY. For all services, full payment is due upon booking to hold your reservation. Auntie Em’s Pet Sitting reserves the right, without notice, to adjust its fees for services.

Cancellation Policy:

Auntie Em’s Pet Sitting has a 24- hour cancellation policy. Please notify us of a cancellation with at least 24 hours notice or the full service fee will be applied. 72- hour notice for overnight care.

Holidays

During pet sitting over major national holidays and the summer period between June 1-Sept 10 or for pet sitting reservations that are longer than 20 days in length, Auntie Em’s Pet Sitting cancellation policy is as follows:

3 or more days notice for cancellation: FULL REFUND OR CREDIT GIVEN TO CLIENT.
2 days notice for cancellation: 50 % OF TOTAL FEE REFUNDED OR CREDIT TO CLIENT.
24 hour or less notice for cancellation: NO REFUND GIVEN TO CLIENT.

All reservations for Thanksgiving, Christmas and New Year’s must be paid in full at booking. Cancellations two weeks prior to first visit are 50% refundable for entire schedule and will be given a credit that can be used for future services. Cancellations one week prior to first visit are 25% refundable for entire schedule and will be given a credit that can be used for future services. Cancellations with less than one weeks’ notice are non-refundable.

Key Copies

We ask that you have one (1) working key at the time of the consultation. We provide an Auntie Em’s lock box, please keep in mind this is for AE use only, and it will need to be available for us at all times. If you move out of our service area, or decide to no longer use our services, we ask that you return our lock box within 7 days of the termination of our services. Please call our office for pickup. Key and lock box drop off/pick up charge of one visit.

We are now keyless! We will provide an Auntie Em’s lock box for all of our clients!